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‎04-22-2017 06:27 PM

HP Recommended
Product: Pavilion 15 p051us
Operating System: Microsoft Windows 10 (64-bit)

Laptop won't boot up, get UNMOUNTABLE BOOT DRIVE error. The diagnostic failure code is 90AB21-7JM8KG-MFPWL1-60SS03 (short DST check) and 90AB21-7JM8KG-MFPWL1-61A203 (long DST check). Anyone know what these codes mean? Not sure if hard drive has failed or needs to be reseated.

1 REPLY 1

‎04-22-2017 06:34 PM

HP Recommended

Hi,

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://welcome.hp.com/country/w1/en/contact_us.html
    
Regards.

BH
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