Error on restart after installing Trend Micro

[P-Matt]

I have a brand new Pavillion with Core i7 processor and SSD hard drive.  When I install Trend Micro and restart the machine, it will not restart Windows.  Stops at a screen that says it cannot restart windows and the only thing I can do is put the machine back to the latest refresh point that does not have Trend installed.

Please let me know how to resolve this issue.

I have Windows 10 and Trend Micro working fine on my Dell desktop.

Thank you.

[WAWood]

P-Matt

Unfortunately, HP is not able to provide support debugging problems with third-party products.

Your best approach would be to contact Trend Micro about this problem:  https://esupport.trendmicro.com/en-us/home/index.aspx

Good Luck
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[Dragon-Fur · Accepted solution]

@P-Matt

@WAWood is correct -- we cannot debug your security software.

All else being equal -- if you do not find something substantive, check / consider:

Find your Trend software in Services > Right-Click on the program / service > Properties >

If available for this program, set the Automatic Start to "Delayed"

In some cases, delaying the startup of the security software can give other critical Windows services a chance to start up and "get going" before Security settings stomp on them.

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