• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎06-30-2016 11:39 PM

HP Recommended

PUXSXG-00085P-XD7V7F-60A503

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2016 12:09 AM

HP Recommended

Hi,

 

You will need to replace the hard drive.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of your notebook - see Here for a further explanation.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎06-30-2016 11:49 PM

HP Recommended

Hi,

 

The error code is a Hard Drive Smart test failure.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎06-30-2016 11:55 PM

HP Recommended

how to solve this problem?

 

Was this reply helpful? Yes No

‎07-01-2016 12:09 AM

HP Recommended

Hi,

 

You will need to replace the hard drive.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of your notebook - see Here for a further explanation.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎10-23-2016 09:24 PM

HP Recommended

Hello David PK

I have the same problem and I am out of warranty and would like a guide on replacing the Hard Drive myself.  I am currently backing up all my files. Should I copy all the programs too?

 

My errror code is:

Smart Check Failed

Hard Disk 1

Test Failure

 

Failure ID 9G88XH-5MC899-MFGH5G-60D503

Product ID      LW354UA#ABA

Model              HP Pavillion g6 Notebook PC

System ID     169B

Serial Number       5CG1240YJQ

 

My email address is mlloyd1234@yahoo.com.  Can you please contact me 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.