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‎09-07-2016 04:36 AM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Notebook, and whenever I turn it on the HP logo turns on, but after several seconds the screen goes blank and then then returns to the logo, and so on.

 

I tried everything, removing the battery, turning it on/off, closing the screen, recovering BIOS, etc.

 

PS. It used the Windows 10 operating system.

 

PSS. On the BIOS It only has the Security, System Configuration, Exit and Main options, it somehow does not include Diagnostics so I can run a test, and I can't update BIOS if I cant reach window.

 

I would really appreciate it if you could reply as soon as possible.

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-09-2016 09:51 AM

HP Recommended

Hey @Shadow5300, welcome to the HP Forums! 

 

I'd be happy to help you with your notebook. I understand from your description that you are unable to boot passed the HP Logo, nor can you run diagnostics. According to the following document, considering everything you've already tried, it might be time to perform a system recovery: HP Notebook PCs - Computer Does Not Start (Windows 10).

 

Let me know the outcome of your efforts and if this helps you to resolve the issue, please click the Accept as Solution button below. Thanks. 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

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2 REPLIES 2

‎09-09-2016 09:51 AM

HP Recommended

Hey @Shadow5300, welcome to the HP Forums! 

 

I'd be happy to help you with your notebook. I understand from your description that you are unable to boot passed the HP Logo, nor can you run diagnostics. According to the following document, considering everything you've already tried, it might be time to perform a system recovery: HP Notebook PCs - Computer Does Not Start (Windows 10).

 

Let me know the outcome of your efforts and if this helps you to resolve the issue, please click the Accept as Solution button below. Thanks. 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎09-17-2016 02:30 AM

HP Recommended

Thank you very much.

 

I did this and it worked.:smileytongue:

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