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‎08-13-2016 04:48 PM

HP Recommended
Product: hp G62
Operating System: Microsoft Windows 7 (64-bit)
My laptop wont turn on. Came home from work two days ago and tried turning it on but to no avail. I read through posts of doing the hard test but have not been successful. I hear no sounds on my laptop whatsoever. Can someone please help me figure out what I need to do to get my laptop running. Thanks
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-14-2016 11:49 AM

HP Recommended
Thanks. .No lights come on even after plugging into the laptop. I have never seen a light on the AC adapter even when it was working. Where would the light on the adapter be?? Please help I feel empty without my laptop

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3 REPLIES 3

‎08-14-2016 06:06 AM

HP Recommended

If the hard reset does not do anything and absolutely nothing happens when you press the power button with AC adapter inserted there is some chance it is a dead AC adapter. Do any lights come on when you plug it into the laptop? Is there a light on the AC adapter? 

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‎08-14-2016 11:49 AM

HP Recommended
Thanks. .No lights come on even after plugging into the laptop. I have never seen a light on the AC adapter even when it was working. Where would the light on the adapter be?? Please help I feel empty without my laptop
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‎08-14-2016 12:01 PM

HP Recommended
Just want to let everyone know that I must have hit the wrong button. .The problem is not fixed yet I need help
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