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- Hp Pavilion g7 black screen with startup, no repsonse
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06-29-2015 09:32 AM - edited 06-29-2015 10:20 AM
Hi,
I've had my laptop for almost 2.5 years now. Last week, I went to turn it on and after pressing the power button, the screen lit up like it normally would, but the hp logo never appeared. I waited for nearly 10 minutes at the black screen before forcing a shutdown and trying again, with no luck. I've tried everything, from leaving it to run for over an hour to trying a hard reset to trying to put it into safe mode with no results. I can never get anything but the black screen. I know the screen is on because you can see that it's lit, I don't know if that makes a difference. Please help! Thanks.
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06-30-2015 09:39 AM
Hello @AlecE,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I came across your post about the blank screen during start up, and wanted to help!
Please review the following document as it may help to resolve the issue for you:
Please let me know if this information was helpful by clicking the "thumbs up" below.
Regards!
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
06-30-2015 09:39 AM
Hello @AlecE,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I came across your post about the blank screen during start up, and wanted to help!
Please review the following document as it may help to resolve the issue for you:
Please let me know if this information was helpful by clicking the "thumbs up" below.
Regards!
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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