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HP Recommended
Hi

Can you please help me. I'm administrator locked out as well and can't update bios. It gives a system disabled error after three try's and turns off. Serial is [Personal Information Removed]
product number N9E13UA#ABA windows 10 pro.

It has a mega tron
Halt code is
A [B123951B]

Its a pavilion Wm 121

Thanks

Scott Tomlinson
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Your notebook is producing a hexadecimal halt code which is stored in ram as a 'one off' and will be re-calculated after a reboot.  This indicates you have one of the later AMI bios's and unfortunately none of the current code generators will work for this - surprisingly, you can still remove a power on password from the machine by first removing the rtc cell, then holding down the power button for 60 seconds before re-inserting the rtc  - see Page 40 of your Maintenance & Service Guide.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

 

Your notebook is producing a hexadecimal halt code which is stored in ram as a 'one off' and will be re-calculated after a reboot.  This indicates you have one of the later AMI bios's and unfortunately none of the current code generators will work for this - surprisingly, you can still remove a power on password from the machine by first removing the rtc cell, then holding down the power button for 60 seconds before re-inserting the rtc  - see Page 40 of your Maintenance & Service Guide.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Thank you so much D Pk

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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