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Student
Posts: 1
Member Since: ‎01-30-2016
Message 1 of 2 (187 Views)

Hp laptop

Please bear with me I dont know much about computer.I have a HP laptop product hpG61. I don't know if that helps much. One day i was using it an next thing I know it won't work. It light when charge but all I have is a black screen. I did notice that it had two blinking light by caps lock and above end sys rg button. Not sure what that's about. Please help
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Posts: 59,043
Member Since: ‎01-29-2009
Message 2 of 2 (169 Views)

Re: Hp laptop

Hi,

Please try a hard reset and see if it works.

1. Power off your laptop
2. Remove the a/c adapter, battery and everything that is attached to your laptop.
3. Hold the 'POWER 'button down on your laptop for about 10 seconds.
4. Plug in the a/c power supply (without battery) and power on.

Regards.

BH
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