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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-03-2016 07:17 AM

HP Recommended
Product: HP 650
Operating System: Microsoft Windows 8.1 (64-bit)

Dear people,

 

Hopefully you guys can help me with a problem.

 

I am afraid I deleted an essential aspect of my system. My DVD RW drive(E) doesn't recognize or read any disc so I tried to find a solution. In this article I found the potential solution. But when I was following these steps I assumed I was in the map 4D36E965-E325-11CE-BFC1-08002BE10318 since I unfolded this map. But after deleting the upper and lowerfilters it seemed like I accidentally selected 2 or 3 maps beneath the correct map. If I remember correctly this map was named 4D36E966a 4D36E966a 4D36E966b or 4D36E966c. Naively I restarted the computer as I had been told.

 

Then the real problem occured. After restarting the computer, this error showed up:

 

😞
Your PC Ran Into a Problem and Needs to Restart. We're just collecting some error info, and then we'll restart for you. (0%)If you'd like to know more, you can search online later for this error: INACCESSIBLE_BOOT_DEVICE

 

By the way. It was very difficult to determine what this error was showing because in less then 1 second the computer shuts down. After shutting down the computer restarts automatically. Then it says: Preparing Automatic Repair. After this the screen becomes black. The only thing I can see is my cursor after moving my mouse. Nothing happens after this. Also not after a few hours.

 

I tried to find the solutions in other topics and the YT video for example but I wasn't able to find the solution. Does somebody have any ideas? I am very gratefull if you do!

 

Thank you in advance.

 

Jeroen

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