Laptop Shutdown Abruptly. Won't Turn On

[Mommyswami]

I purchased this computer for my daughter to use for communication. She's 15 and non-verbal so I need to resolve this quickly for her. This laptop is only 7 months old and she's only used it about an hour a week plus it stays on a computer stand and doesn't get moved about so it should not be having ANY problems. I'm so upset about this.

Anyway the computer made a glitch in sound and shut down even though the battery was fully charged. Now it won't turn on at all. When I hit the power button the LED just blinks. The adapter seems to be working fine. I did the hard restart, removing the battery and holding the power button. It didn't work.

[WAWood · Accepted solution]

Mommyswami

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Good Luck
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[Mommyswami]

Thank you. That's what I have done. I'll be shipping the laptop to HP for repair