02-28-2013 03:02 AM
02-28-2013 03:20 AM
Lets start with you helping us by identifying your notebook completely.
HP has produced and brought to market perhaps more than 10,000 models of notebooks and desktop PCs over the years. It is difficult to help you if we don't know which one you own and which operating system is installed.
Method #1: If the notebook will boot into Windows you can retrieve your Product Number by pressing Fn + Esc key. You can also read the Service Tag (if present) attached to the bottom of your notebook\netbook.
Remove the battery and look in the compartment where the battery was installed. You should see a printed part number and a product name. Please post one or both of them (with all alphanumeric characters here). If you live outside of North America, it helps us if you post the country of purchase.
Is your notebook still covered under warranty? Check your warranty status Here.
02-28-2013 07:27 AM
Thanks for the information.
Symptoms, such as those you describe , that occur on the display and on an external video output point to a failure of the video solution in the notebook if they happen before the Windows login screen.
If that is the case then It is time to look for a replacement notebook PC.
I do wish I had been able to give you some information that was more positive.
- HP PCs - Error Messages Display on a Black Screen during Startup or Boot (Windows 10, 8, 7)
- HP PCs - Error Messages Display on a Blue Screen during Startup or Boot (Windows 10, 8, 7)
- HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 10, 8)
- HP Notebook PCs - Computer Does Not Start (Windows 10)
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)