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Posts: 1
Member Since: ‎07-21-2014
Message 1 of 2 (7,773 Views)

Laptop shows black screen with only mouse

I went to turn on my laptop this morning after it was charged. The screen is complete blank except the curser mouse. I've had this laptop for about 4 months and nothing has ever gone wrong. When I push the airplane mode buttons the pop up box is visible, but nothing else. I'm not very computer savy and have no idea what to do.<br>Help?
HP Support Agent
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Member Since: ‎09-02-2013
Message 2 of 2 (7,741 Views)

Re: Laptop shows black screen with only mouse

Hi BonkerzMommy13,


Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Notebook and getting a blank or black screen on startup. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. If that does not help try to turn on the computer you start to press F11 repeatedly till the menu opens. You can do a system restore. I would be happy to assist if needed as there are many models of HP I would need the model number. How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?

Please let me know.


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