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Student
Posts: 1
Member Since: ‎03-20-2017
Message 1 of 2 (88 Views)

Laptop will not start

Product Name: Pavilion Touchsmart
Operating System: Microsoft Windows 8 (64-bit)

Hi everyone,

 

The HP Laptop is about 2 years old and had no issues untill yesterday. It worked perfectly fine the day before.

The problem is - when I press the power button, the fan starts and the lights come on for a split second, then it switches off immediately.

 

I have tried charging the battery overnight, taking the battery off and having the power cable in but nothing seems to work. The charger seems to be fine - when plugged the red "Charging" light is on and this morning it was white as if it had charged.

 

I cannot even get to the blue screens to check hardware etc.

Any ideas what it could be?

 

Thanks in advance,

Darina

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HP Support Agent
Posts: 3,584
Member Since: ‎07-26-2016
Message 2 of 2 (48 Views)

Re: Laptop will not start

Hi @Darina_K,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand the computer is powering on, however, doesn't boot into windows, And it turns off after a few seconds after it's turned on,

To provide an accurate solution, I'll need a few more details:

 

What is the product number of this computer? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Was there any update/reset interrupted recently?

 

In the meantime, you perform the below steps:

 

Let's start by performing a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

 

If the computer still turns off every few seconds, try with an alternate adapter and/or remove the battery and try turning on the computer without the battery,

only connect the adapter and start, let me know if that works.

 

For more steps, Click here

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

available and ready to help.

Regards,

Jeet_Singh
I work on behalf of HP

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