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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-01-2013 11:11 AM - last edited on ‎04-20-2016 10:05 AM by HP Administrator

HP Recommended

Claes-sv

 

I am linking you an HP Support document titled “Testing for Hardware Failures (Windows 8)” below. I would advise reading and following the linked document to rule out any hardware issues with your computer.

 

Testing for Hardware Failures (Windows 😎

http://support.hp.com/us-en/document/c03467259

 

Please re-post with the results of the steps so we can continue troubleshooting if needed.


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Dunidar
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‎12-11-2014 01:43 PM - edited ‎12-11-2014 01:44 PM

HP Recommended

Hi Dunidar,

 

I got a HP Pavilion g7-2254so, c2a28ea#uuw with the exact same issue as described here.

Running the UEFI tests, in a system quick test, I get the following fail message;

Processor PASSED

Memory PASSED

Hard drive smart check PASSED

Hard drive short dst check FAILED

 

Failure ID: 9TRG7G-6HE7AR-MFPX0K-60TJ03 ?

Any help will be highly appriciated.!

 

 

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‎12-12-2014 03:43 AM

HP Recommended

Searching a little further on this, it seems like the HD is broken.. 😞

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‎12-12-2014 06:22 AM - last edited on ‎04-20-2016 04:16 PM by HP Administrator

HP Recommended
@Ferlev wrote:

Searching a little further on this, it seems like the HD is broken.. 😞

That is correct. If your notebook is still in warranty you can contact HP and request a replacement under warranty.

Check your warranty status Here.

 

If not in warranty, you will need to purchase a compatible SATA mobile 2.5" hard disk or an SSD.  

 

If you need to order recovery media then use the following URL. The cost is usually around $25.00 USD.

http://support.hp.com/us-en/document/bph07143 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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