• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
Pavilion 15 notebook
Microsoft Windows 10 (64-bit)

I  upgraded from windows 8.1 to windows 10 home 64 bit. I had issues with shutting down and going into sleep mode which could not be resolved, so I reinstalled windows 10. Everything worked fine for a short time, then the same problem reappeared. I cannot shut down or put my PC in to sleep mode unless I first do a restart. After a restart I am able to shut down or go to sleep mode with no problem. If I try to do either without a restart, the screen goes dark, but the power button light stays on. The only way I can get it to start up then is to press and hold the power button and force a shut down, then press the power key again to start up. I have another PC, a Lenovox Think Pad which was upgraded to windows 10 from Windows 7. That PC works just fine with windows 10, no issues at all. It's just the HP Pavilion 15 that has these issues. It's making me nuts.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Look through the troubleshooter here for possible solutions:

http://support.hp.com/us-en/document/c03383935

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

1 REPLY 1
HP Recommended

Look through the troubleshooter here for possible solutions:

http://support.hp.com/us-en/document/c03383935

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.