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‎04-25-2016 01:24 AM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 8 (64-bit)

Hi,

My friend's new system refused to power on, so since it was under warranty, I took it back to where i bought it from. After it was returned, when you start the system it shows you the following information

 

Product Information not valid

The following product information programmed into the system board is missing or invalid

System board (00A) - Product Name

System board (00A) - Product Serial Number

System board (00A) - Product Number

 

Enter - Continue Startup

 

For more information, please visit: www.hp.com/go/techcenter/startup

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-25-2016 01:54 AM

HP Recommended

Hi,

 

Unfortunately you'll need to contact the service centre again as it looks like they've forgotton to 'tattoo' the system board - the requires a dmi tool which is only available to HP.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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3 REPLIES 3

‎04-25-2016 01:54 AM

HP Recommended

Hi,

 

Unfortunately you'll need to contact the service centre again as it looks like they've forgotton to 'tattoo' the system board - the requires a dmi tool which is only available to HP.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎04-25-2016 02:31 AM

HP Recommended
Yeah, I figured that out late
Thanks
Was this reply helpful? Yes No

‎04-25-2016 02:33 AM

HP Recommended

Hi,

 

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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