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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-17-2015 04:31 PM

HP Recommended

I'm glad to hear that at the end it worked out..

 

so, i guess ... the solution is to try all the combination possible in the most random order - bios, drivers, windows updates and recovery - ... not an exact science 🙂

 

All the best!

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‎01-18-2015 01:38 PM - edited ‎01-18-2015 01:38 PM

HP Recommended

 

Thanks.. :generic:  

 

Yeap, that looks like the solution so far.. 

 

In the end, after installing every driver manually, everything works fine so I'm guessing the origin of the problem may somehow be related to the HP Support Assistant .. (?) .. I`ll just stay away from it for now.

 

 

Best regards!

 

 

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‎03-18-2015 10:03 AM

HP Recommended

Hello, My new HP PAvillion Notebook 15 PC touch enabled, has shut down randomly just twice. I'm unsure what is going on and how to fix it. Please help

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‎08-06-2015 07:08 PM

HP Recommended

I also faced same issue.  Issue is resolved after doing following

 

1. Updated all device drivers  in Device Manager( Importantly Intel HD Graphics Family)

2.  Unticked  the option "Allow the computer to turn off this device to save power "  ( In Device Manger --> universal serial bus controllers --> Generic USB Hub--> right Click on it --> Properties --> Power Management). Repeat this step for all the options in universal serial bus controllers )

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‎08-20-2015 12:35 PM

HP Recommended

This is neither a problem of HP nor Microsoft.

The culprit is Intel. Downgrade Intel Management Engine Interface driver to 9.5.24.1790 (search Intel site).

I had same problem on my Pavilion 15-n208tx. Running alright after the aforesaid downgrade since last two days.

The problem is with Intel Management Engine Interface driver ver 11x.

Download driver fom https://downloadcenter.intel.com/download/25096/Intel-ME-11-Management-Engine-Driver-for-Intel-NUC

:TongueOut: Both the Shutdown & Sleep problem solved... (verified)

 

thanx

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