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‎05-27-2016 07:00 PM

HP Recommended
Product: HP Envy 15x360
Operating System: Microsoft Windows 8.1 (64-bit)

When I turn on my Envy , screen says Smart Disk Error 

Hard Disk 1(301). When I run system diagnostics, Memory Test passes but Hard Drive Quick Check says:

 

Smart Check: Not Installed 

 

Short Dst: Not Installed 

 

Does this mean the hard drive needs to be replaced. Any help would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-29-2016 04:53 PM

HP Recommended
@bppc wrote:

Thanks for the reply . When I exit systems diagnostics, screen reads :

 

Boot Device Not Found 

 

Please install an operating system on your hard disk.

 

Hard Disk (3FO)

 

I'm not sure if that's what you mean by failure ID.

 

Hi bppc,

 

Boot device not found means your computer's hard drive crashed. Either you check the hard drive inside your laptop to check if its loose and rereseat it or call hp and have your computer fixed. They will likely replaced it with a new one if your computer is under warranty and within US.

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎05-27-2016 07:35 PM

HP Recommended
@bppc wrote:

When I turn on my Envy , screen says Smart Disk Error 

Hard Disk 1(301). When I run system diagnostics, Memory Test passes but Hard Drive Quick Check says:

 

Smart Check: Not Installed 

 

Short Dst: Not Installed 

 

Does this mean the hard drive needs to be replaced. Any help would be appreciated.

Hi,

 

The answer is Yes. Theres a high possibility that the computer's hard drive gone bad and needs to be replaced. If you manage to have a failure ID I could help you identify which exact component of the computer crashed.

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎05-29-2016 03:03 PM

HP Recommended

Thanks for the reply . When I exit systems diagnostics, screen reads :

 

Boot Device Not Found 

 

Please install an operating system on your hard disk.

 

Hard Disk (3FO)

 

I'm not sure if that's what you mean by failure ID.

 

Was this reply helpful? Yes No

‎05-29-2016 04:53 PM

HP Recommended
@bppc wrote:

Thanks for the reply . When I exit systems diagnostics, screen reads :

 

Boot Device Not Found 

 

Please install an operating system on your hard disk.

 

Hard Disk (3FO)

 

I'm not sure if that's what you mean by failure ID.

 

Hi bppc,

 

Boot device not found means your computer's hard drive crashed. Either you check the hard drive inside your laptop to check if its loose and rereseat it or call hp and have your computer fixed. They will likely replaced it with a new one if your computer is under warranty and within US.

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎06-19-2016 02:26 PM

HP Recommended

Hi ichi730,

 

I reseated the hard drive as you suggested and the problem remains. The computer is no longer under warranty so I'm thinking of replacing it myself. I'm also thinking of upgrading from a 750 gb to a1 tb hdd. Do you know if it's simply a matter of swapping out drives and installing the HP recovery media discs. 

 

Thanks,bppc

Was this reply helpful? Yes No

‎07-08-2016 04:18 PM

HP Recommended

Hi ichi730,

 

I replaced the hard drive as you suggested and I'm up and running again. Thanks for all your help.

 

Sincerely, bppc

Was this reply helpful? Yes No

‎07-08-2016 06:05 PM

HP Recommended
@bppc wrote:

Hi ichi730,

 

I replaced the hard drive as you suggested and I'm up and running again. Thanks for all your help.

 

Sincerely, bppc

Welcome! Cheers!!

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No
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