Stuck on black screen

[Jaxibrey]

Hello, so my Hp Envy is stuck in a black screen. It is a lit screen but it will not load windows. I tried a hard restart, nothing. I updated BIOS and it seemed like nothing was happening then windows loaded. My antivirus was off and needed to restart the computer, now its stuck on the lit black screen again. Please help!!

[Mrstenter · Accepted solution]

Hi @Jaxibrey,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY Notebook and it having startup issues.  Try performing a hard reset.

When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.

Here is a link to put the Notebook in Safe Mode. Then you can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook. You might have to consider a few days before the issue happened.

Here is a link to computer won't start for Windows.

Plug the power adapter directly into a different wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue.

Please let me know how this goes.

You can say thanks by clicking the Thumbs Up below!.

Thanks.

[Jaxibrey]

Thanks! This worked perfectly!