Stuck on "Just a moment" new out of box

[Lexieagan98]

I just started my HP envy for the first time. And when I got done with the setup it crashed. So I turned it back on and now it's stuck on "just a moment" loading screen.

[CherylG]

Hopefully only a flaky install. See the last section- Recovery when Windows does not start correctly:

https://support.hp.com/us-en/document/c05336119 (Link Updated 04/25/2017)

[JanuS1Redstone]

1. Turn off the computer.
2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. .
   Do not disconnect the monitor, keyboard, mouse, or power cord.
3. Turn on the computer and repeatedly press the F11 key about once every second until the Choose and option screen is displayed, and then continue.
4. On the Choose an Option screen, click Troubleshoot.
   
5. On the Troubleshoot screen, click Recovery Manager.
   
6. Under Help, click System Recovery.
   
7. When Recovery Manager prompts you to back up your files, select a backup option:Follow the instructions to backup your files and recover the system.
   • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
   • If you want to back up your personal files, follow these steps to create a backup.
8. The Welcome to HP Recovery Manager screen is displayed. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
9. Remove media from internal drives, and remove any recently added internal hardware.
   Do not disconnect the monitor, keyboard, mouse, or power cord.
10. Click Next to continue.
    
    HP Recovery Manager prepares the computer for recovery.

    

11. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    
12. Recovery Manager reformats the Windows partition and reinstalls the original software.
13. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
14. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
15. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
16. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.