10-11-2011 01:11 PM
I have a HP Pavilion dv7 notebook (DV7-4069WM) which hasn't given me any trouble in the one year that I've had it. However following some recent automated updates, I began receiving 2 messages on starting up the system viz. 'mom.exe application error' & 'HPWA_Main.exe application error'. After researching these a bit I uninstalled the AMD Catalyst console and HP Wireless Asst which resolved these issues. However prior to this I had unsuccesfully tried to perform a system restore several times (having never tried it on this notebook before) and the process seemed to hang each time at the 'Initializing' stage for hours on end. The only way to get out of this would be to shut down the computer with a long press of the power button.
I have since tried to get system restore to work properly (just in case I need it in the future) through various means eg. through safe mode, turning my anti-virus off, activating the Volume shadow copy under the Service settings, etc & nothing seems to work. I would be grateful for any advice on how to get restore to work again!
My notebook details:
OS: Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
System Type x64-based PC
Processor AMD Phenom(tm) II N830 Triple-Core Processor, 2100 Mhz, 3 Core(s), 3 Logical Processors
BIOS Version/Date Hewlett-Packard F.27, 24/03/2011
10-11-2011 02:27 PM
Have you tried to run the sfc scan. If not, run it once and check:
To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
Type the following command, and then press ENTER:
You can also run cleaner program like CCleaner to remove unwanted files. This problem sometimes may occur after Windows 7 SP1 is installed. After running sfc /scannow and cleaner program if it still doesnt work then do a clean boot and try system restore again.
How to do a clean startup: http://support.microsoft.com/kb/331796
10-11-2011 03:09 PM
Thanks for your input. Yes, I did try those methods as well (Sorry I forgot to add that in my initial post). The sfc scan result stated that 'Windows Resource Protection did not find any integrity violations'. On trying the clean boot, I get the same result with system restore i.e. it still hangs indefinitely in the 'initializing' phase.
Any further advice would be much appreciated!
10-12-2011 01:37 PM
What anti-virus is installed on your computer? Is it Norton?
Type Eventviewer in the start search and look for any errors related to system restore. Expand Windows Logs then click on Application. Look for Errors if your find any codes post it here or search in Google for that Error codes
Also try cleaning old restore points and disk cleanup. Make sure that there is not malware. Run malware removal programs like Malwarebytes in Safe Mode with Networking after doing a clean boot.
If none of these help then try doing system restore from Advanced Boot Options.Its better to use System restore from Advanced Boot Options using the recovery or the OS dvd.Running the repair or sfc scan from from Advanced Boot Options using the dvd will also help because it'll overwrite any corrupted files.
10-15-2011 04:43 AM
10-17-2011 01:28 PM - last edited on 02-21-2017 03:20 PM by OscarFuentes
In this case what i could suggest is to run a full hard drive test first. If that passes then the quickest and the best solution would be to backup all your information and then do a system recovery. If system recovery from the recovery partition also doesnt help then you may have to use the recovery dvd to reinstall it. I am sure you have already thought of that before and aware how to perform it. Still for any guidance you can refer the links below:
Here is link with the steps to perform a factory reset:
- HP PCs - Error Messages Display on a Black Screen during Startup or Boot (Windows 10, 8, 7)
- HP PCs - Error Messages Display on a Blue Screen during Startup or Boot (Windows 10, 8, 7)
- HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 10, 8)
- HP Notebook PCs - Computer Does Not Start (Windows 10)
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)