03-17-2017 09:24 AM
I didn't get the usual diagnostics screen. But I have hardware and memory and am running those.
The short test both passed. I am doing an extensive test on hardware diagnostics now.
03-17-2017 12:52 PM
Thanks for the reply,
Good that all test passed, it shows the there is no issue with the laptop.
The Recovery media must be faulty.
Please contact HP Phone support and get a different media to complete the recovery.
I am an HP Employee
03-19-2017 01:46 PM
I appreciate it that you've been so helpful and tried to help me.
I have to tell you though that I will probably not be buying another HP and I have been a loyal customer. I have owned over 6 or so HP's just over the last 5 years.
However I did as you said. After 8 transfers, 3 hang ups and over 3 hours on the phone, I never got anything accomplished. A simple task of sending in a defective recovery disk and getting a new one turned into a major waste of my time. I was so mad yesterday I could have screamed.
This is ridiculous. HP should be ashamed of themselves for making it this difficult. I will be emailing the CEO of HP as well. There is no need and no excuse for this.
03-20-2017 09:35 AM
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum
I am an HP Employee
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