Post new question
Question
Trouble after Reset
Replies (18)
Reply
 
Tutor
Posts: 10
Member Since: ‎03-14-2017
Message 11 of 19 (74 Views)

Re: Trouble after Reset

I didn't get the usual diagnostics screen.  But I have hardware and memory and am running those.

 

The short test both passed.  I am doing an extensive test on hardware diagnostics now.

HP Support Agent
Posts: 1,822
Member Since: ‎10-13-2016
Message 12 of 19 (72 Views)

Re: Trouble after Reset

@ronkar73

 

Thanks for the super quick reply.

 

Yes please run those test and let me know the outcome.

 

Cheers.

Regards,
Sandytechy20
I am an HP Employee
Tutor
Posts: 10
Member Since: ‎03-14-2017
Message 13 of 19 (66 Views)

Re: Trouble after Reset

Okay it just finished the diagnostics and it says PASSED.

HP Support Agent
Posts: 1,822
Member Since: ‎10-13-2016
Message 14 of 19 (63 Views)

Re: Trouble after Reset

@ronkar73

 

Thanks for the reply,

 

Good that all test passed, it shows the there is no issue with the laptop.

The Recovery media must be faulty.

 

Please contact HP Phone support and get a different media to complete the recovery.

 

Cheers.

Regards,
Sandytechy20
I am an HP Employee
Tutor
Posts: 10
Member Since: ‎03-14-2017
Message 15 of 19 (61 Views)

Re: Trouble after Reset

OK is there a way to email or chat instead of call?  They put me on hold forever and then hang up on me. 

HP Support Agent
Posts: 1,822
Member Since: ‎10-13-2016
Message 16 of 19 (57 Views)

Re: Trouble after Reset

@ronkar73

 

Thanks for the reply.

 

I made a research.

I could find only Contact HP option.

 

Cheers.

Regards,
Sandytechy20
I am an HP Employee
Tutor
Posts: 10
Member Since: ‎03-14-2017
Message 17 of 19 (46 Views)

Re: Trouble after Reset

I appreciate it that you've been so helpful and tried to help me. 

 

I have to tell you though that I will probably not be buying another HP and I have been a loyal customer.  I have owned over 6 or so HP's just over the last 5 years. 

 

However I did as you said.  After 8 transfers, 3 hang ups and over 3 hours on the phone, I never got anything accomplished.  A simple task of sending in a defective recovery disk and getting a new one turned into a major waste of my time.  I was so mad yesterday I could have screamed. 

 

This is ridiculous.  HP should be ashamed of themselves for making it this difficult.  I will be emailing the CEO of HP as well.  There is no need and no excuse for this. 

 

HP Support Agent
Posts: 2,338
Member Since: ‎07-27-2016
Message 18 of 19 (35 Views)

Re: Trouble after Reset

@ronkar73

 

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum

Kazi
I am an HP Employee

Please click “Accept as Solution” on the post that solves your issue to help others find the same solution.
Click the “Thumbs Up” to say “Thanks” for helping!
Tutor
Posts: 10
Member Since: ‎03-14-2017
Message 19 of 19 (27 Views)

Re: Trouble after Reset

Thank you. I appreciate it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation