• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
Hp DV7 17 inches (white)
Microsoft Windows 7 (64-bit)

No active USB port, no active keyboard, no active mouse at booting.  Via Bios InsydeH20 Rev 3.5 (a minimal version), I did try to reactivate everything, but all the features seems to be locked or unavailable. Is there a way to unlock the adavanced functions ? I did try many things (like A + F10). Nothings seems to work. The DV7 was still going strong and I would like to keep it alive.

 

R. D.

Montreal

3 REPLIES 3
HP Recommended

Hi @reddust,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with USB ports. I will be glad to help you.

 

Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

 

Please get back to me and I  will help you.

 
Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
HP Recommended

Here is my serial«;

CNF002CFRS

 

Prouct:WA799UA diese ABC

 

Model: DV7-3128ca

 

Windows 7 64 bit familly

 

Many thanks

 

Remi D.

HP Recommended

Hi @reddust

 

Here are some document to try.

Troubleshooting USB Connections (Windows 7)

System BIOS Recovery has Occurred

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.