07-28-2013 02:05 AM
my envy ultrabook is stuck and i cannot shut down and reboot. i have tried control/alt/delete, esc, pushing on power button without any success. the cursor is still working . please help. thanks,
07-28-2013 03:06 AM - edited 07-28-2013 05:54 AM
Lets start with you helping us by identifying your notebook completely.
HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years. It is difficult to help you if we don't know which specific model you own..
Remove the battery and look in the compartment where the battery was installed. You should see a Service tag with printed part number and a product name. Please post the p/n (with all alphanumeric characters) here. If you live outside of North America, it helps us if you post the country of purchase. Also post the installed CPU type. (AMD or Intel)
Don't forget to post the name of the installed operating system if you haven't already done that.
Was here an event, such as a Microsoft or HP update or software installed that happened before this problem began?
Did you change a power option.?
Is the notebook in hibernation or sleep state? ( is the power button flashing)
Remove the battery and then press and hold the power button for more than 4 seconds. It should shut down.
07-28-2013 05:54 AM - edited 07-28-2013 05:57 AM
This one is different in that the battery is not easily removable like other types of notebooks.
You should still be able to shut it down by holding the power button for more than five seconds.
have you read this HP document on lock ups\freezes in Windows 8?
- HP PCs - Error Messages Display on a Black Screen during Startup or Boot (Windows 10, 8, 7)
- HP PCs - Error Messages Display on a Blue Screen during Startup or Boot (Windows 10, 8, 7)
- HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 10, 8)
- HP Notebook PCs - Computer Does Not Start (Windows 10)
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)