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HP Recommended
HP Stream 11

I've only had my laptop a month (give or take) and today when I turned it on and after I tried to logon the screen went black. I restarted it and tried again several times and still the screen turned black. I tried to reset it to factory settings using the function keys and it did nothing. Please help!

2 REPLIES 2
HP Recommended

Hi,

 

Try the following.

 

Boot the computer normally and log-in.

 

At the black screen, hold down the ctrl and alt keys and press delete.

 

Select Task Manager.

 

Click on File and select Run new task.

 

Type rstrui - also enter a tick in the box for 'Create this task with administrative privileges' - and click Ok.

 

When the system restore interface has loaded, pick a restore point at least 48 hours before the log-on issue first occurred and then proceed with the system restore.

 

Regards,

 

DP-K

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Windows Insider MVP

HP Recommended
My computer has bow updated to windows 10 and system restore will only give me the option of restoring g to the point where it downloaded windows 10 problem is I've had this problem since May and I need to restore it back to then is there a command prompt I cab use to fix it?
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