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‎07-30-2016 05:53 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I had a broken screen and was using the laptop  with HDMI to my TV screen.  I tried resetting the harddrive to original to get rid of excess software and potential viruses because it was running slow.  I did not realize that the computer would not automatically recognize the HDMI connected screen.  So when I started the reset I lost the screen and could not do anything.  I bought and installed a replacement screen which seems to work fine, but all I get is the blank screen with the HP logo in the middle and a continuous reboot loop.  What can I do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2016 03:58 AM

HP Recommended

Hi,

 

Can you post back with the full Model No. and Product No. of your notebook - see Here for a guide on locating this information.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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3 REPLIES 3

‎07-31-2016 03:58 AM

HP Recommended

Hi,

 

Can you post back with the full Model No. and Product No. of your notebook - see Here for a guide on locating this information.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎07-31-2016 07:53 AM

HP Recommended

HP Pavilion 17 Notebook PC J9N56UA#ABA.  I had tried fn+f11 from other posts to no avail.  ESC worked though to get me to a menu where I could see I was doing something.  Then by trial and error I found that ctrl+f11 works.  Recovery complete.  Your find the model instructions told me about the ESC key.  Thanks for the help.

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‎07-31-2016 07:59 AM

HP Recommended

Hi,

 

You're welcome and good to hear it's Ok :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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