couldn't complete updates undoing changes

[Daryl27]

The other night when I shut down my laptop it said it was doing 160 updates so I left it to do it. Then when I've turned my laptop on today it said it was loading updates. It got to about 30% and now it says we couldn't complete updates, undoing changes don't turn off computer. It has been like this for 6 hours and I need to use my laptop for uni

can someone please tell me how to fix this problem, without losing all my uni work from my laptop 

[visruth · Accepted solution]

Hi,


Either the hard drive must be failing or OS for corrupted or it may be just some Windows Updates causing the problem.

You can do a system restore to a previously known good state.
See "Restore your computer when Windows cannot start normally" section in here - http://support.hp.com/us-en/document/c03327545


But first do a complete - quick & extensive hard drive testing from BIOS first:
http://support.hp.com/us-en/document/c03467259

Do you have the recovery media with you?


If HDD has FAILED, you've to replace it first.

If HDD had not failed, I suggest you do change automatic Windows Update from Control Panel to "To Check for Updates Automatically but Let you Choose to Download and Install them or Not" next time after you do a restore. Be sure to restore it to a point at least 48hrs before the problem started.
http://www.eightforums.com/tutorials/5794-windows-update-automatic-updating-turn-off-windows-8-a.htm...

May be some Update is causing the problem.

Next: execute a System file scan - Option 2 in this tutorial:
http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html

Restart system.

Then, execute dism commands given in Option 1 in this tutorial:
http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html

Restart system.

Now you manually install Windows update I'm matches of 5 instead of everything as a whole.

Restart system after each batch installs.


Note: Completely disable/uninstall all the Antivirus softwares from your system during the whole time.


Regards

Visruth

[ClaytonFranklin]

I ended up unclicking automatically do updates. clicked review updates before installation, then did one update at a time.  I had 137 updates to do.  I did one then another one then 5 at a time.  Good luck.

[Stopthetorture]

I'm having the same problem on a new laptop.  It restarts and repeats the cycle. HP has been useless. Powering off can take 30 minutes or more.

[vyasjh]

 i am also facing same problem after purchasing new desktop. 

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
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