failings id q4qjx3-54t501-9xlo3g-60tw03

[sean6]

Hi my HP G62SA freezes when it is running.

I did the start-up test and it failed, these are the details.

Short DST: FAILED

FAILIURE ID: Q4QJX3-54T501-9XL03G-60TW03

PRODUCT ID XC726EA#ABU

I searxhed the forums but could not find this code, and was told that I could post here to get more information.

Please can you tell me what the error is and how I can fix it.

Thank you.

[DavidPK · Accepted solution]

Hi,

The 24 character error code does confirm a failure of the short Disk Self Test ( DST )  and would indicate that the Hard Drive is failing and needs to be replaced.  This is also consistent with the issue you describe.

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.

If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

Regards,

DP-K

[sean6]

Hi, thanks for the reply, that was nice and quick!

[DavidPK]

Hi,

You're welcome

All the best,

DP-K