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Dean
Posts: 6,987
Member Since: ‎04-01-2014
Message 1 of 3 (459 Views)

gameplay graphic freeze - Pavilion 15 Notebook

My system specs:
HP pavilion 15-n209tx Notebook PC

1tb HDD

4gb+4gb(upgraded)=8gb dual channel ddr3 @798MHz Hynix RAM

Windows 8.1 update 1 SL 64-bit

Intel core i5 4200u @1.6GHz stock speed (not overclocked)
2 cores 4 threads , hyperthreading enabled
Haswell ULT 22nm technology

Intel HD graphics 4400
2047MB NVIDIA GeForce GT 740M(dedicated)

Problem:
When I play game specifically asphalt 8: airborne downloaded from windows store, graphics freezes. I'm not able to do anything within the game or its controls except I can close it. And I have open the app again to play it. It has happened 3-4 times in the past. I have bought this Notebook 2 months back. It occurs with and without using Microsoft Xbox 360 game controller for PC. Cpu temp does not go above 60 degree celsius during gaming. Idle temp of CPU between 32-45°C. No other issues with other system performance till now.

Any advice on how to resolve this problem?

Thanks in advance.

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*** I'm a Volunteer & I don't work for HP ***
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Student
Posts: 1
Member Since: ‎12-05-2014
Message 2 of 3 (271 Views)

Re: gameplay graphic freeze - Pavilion 15 Notebook

HP Pavilion 15 n209tx (India)

4GB RAM

1 TB HDD

WIndows 8.1 Update 1
Intel core i5 4200u

NVIDIA GT740M

Intel HD4400

(purchased in India)

I have the same model but my ram is 4 GB.
I'm facing the same problem. I have the latest updates installed  for Nvidia drivers and Windows 8.1. Whenever I play any game from the Windows Store, the screen goes blank every 3 seconds for a second. I tried making Intel HD Graphics 4400 the default in the NVIDIA control panel and it solved the problem. I would like to play with the High Performance NVIDIA card. This is the first time I'm facing problem with a HP product. All my previous desktops/laptops were HP. I would be grateful if HP will look into this matter and get this problem solved. 

Dean
Posts: 6,987
Member Since: ‎04-01-2014
Message 3 of 3 (264 Views)

Re: gameplay graphic freeze - Pavilion 15 Notebook

Try drivers from Recovery Manager. Only that worked for me. So uninstall current drivers and install graphic drivers from recovery manager.

++ Click "KUDOS/THUMBS UP" to say Thanks

++ Click "ACCEPT AS SOLUTION" if your issue is solved




*** I'm a Volunteer & I don't work for HP ***
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