Solved: hp envy x 2 will not open it is only in restart window - HP Support Community

gilbey0412 · ‎06-09-2016

When I turn on my notebook on it starts and shows the word 'restarting' But will not move on. It is like the O/S is stuck in the restarting mode and will not go to run. Before this error happened I did close my notebook by using my restart button

erico · ‎06-09-2016

Unfortunately, the best way to turn off a notebook is with the shutdown button or by close it to let it sleep or hibernate.

It is time to use your usb recovery media to access Windows system restore.

Boot to the usb flash drive and select Windows system restore.

Choose a restore point dated before the problem you are having started.

System restore is reversible and will not delete your stored documents, photos, videos or music.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

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erico · ‎06-09-2016

Unfortunately, the best way to turn off a notebook is with the shutdown button or by close it to let it sleep or hibernate.

It is time to use your usb recovery media to access Windows system restore.

Boot to the usb flash drive and select Windows system restore.

Choose a restore point dated before the problem you are having started.

System restore is reversible and will not delete your stored documents, photos, videos or music.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

hp envy x 2 will not open it is only in restart window

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