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Member Since: ‎02-28-2013
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issue about my hp 650 notebook

just this morning my laptop wont come on, i've removed the battery and put it back yet itwont come, please i need help

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Member Since: ‎01-07-2009
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Re: issue about my hp 650 notebook

Hi machisio,

 

Try a hard reset as follows:


1) Remove the battery and unplug the DC power adapter. 
2) Press and hold the power button for more than fifteen seconds.
3) Plug in the DC power adapter (leave the battery out for now. The led near where you plugged it i should light up)
4) Press the power button

 

If your notebook starts up...fantastic. Smiley Happy

 

You can install the battery with your notebook powered up by the AC power adapter. Do that and start the HP suport Assistant. Go to the Battery and Performance section and then run the battery test. 

Please post your positive or negative results here in your thread.

 

Best regards,

erico

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Top Student
Posts: 7
Member Since: ‎02-28-2013
Message 3 of 4 (998 Views)

Re: issue about my hp 650 notebook

I hibernate the system after use and some hours later, tried to power it on again but it doesn't boot at all and it was just giving some kind of crack sound, ive followed your direction but it didnt come on instead the cracking sound is still sounding. the system is just over a month old.

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Message 4 of 4 (993 Views)

Re: issue about my hp 650 notebook

Hi,

 

 

Based on your reported  results, you should contact HP Total Care for your region to arrange for warranty service for your notebook.

 

Best regards,

erico

If you would like to say thanks, just click on the thumbs up icon. :

If I have helped you to resolve your issue or answered your question, please click the Options link in the post that helped you and then click on the "Mark as Accepted Solution " button
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