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Student
Posts: 1
Member Since: ‎01-20-2013
Message 1 of 2 (54 Views)

issues with pavilion x2 touchscreen and other functions

[ Edited ]
Product Name: pavilion x2 10,1
Operating System: Microsoft Windows 10 (32-bit)

Hi, as of the other day my touchscreen has stopped me being able to swipe it , ive lost my battery life indicator and my volume is shown as muted but i cant use the buttons to turn it up

The headphone socket also doesnt work

 

I can turn it on and off , i can still use it but only with the keyboard, essentially its all the functions from the screen side ive lost

 

any ideas of how to fix ?

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HP Support Agent
Posts: 2,870
Member Since: ‎08-10-2016
Message 2 of 2 (28 Views)

Re: issues with pavilion x2 touchscreen and other functions

[ Edited ]

Hi @poppinch,

 

 

Allow me to welcome you to the  HP community.  A very good day to you. Smiley Happy I understand that you require assistance multiple issues on the computer which includes touchscreen issues. It will be a delight to assist you. Smiley Happy

 

Superb description and very smart diagnosis of the issue before posting. Kudos to you on that score. Smiley Happy  .  You are an important HP customer and it is a privilege to share this platform with you. Smiley Happy

 

For assisting you better, I would require more information regarding this.

  • Did this start after a windows or software update? Do you remember?
  • Did you run diagnostics on the computer?
  • Please let me know the complete model# of the unit.

For starters, to ensure that the computer hardware is fully functional, please try run complete system diagnostics on the computer from this link: http://support.hp.com/in-en/document/c03467259

Please ensure to run complete system diagnostics which is the extended tests. If any component fails, it reports a failure code. Please make a note of it.

If all diagnostics pass, please perform a system restore to an earlier time before the issue started from this link: http://support.hp.com/us-en/document/c03327545 and follow the option “Restore your computer when Windows cannot start normally” This should do the trick for you.

 

If this does not work, then please perform a reset on your computer from this link: http://support.hp.com/ca-en/document/c04742289

It will do the trick for you. Please backup al your files before doing the push reset to an external flash drive or to the cloud.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy  Please reach out for any issues and I'll be there to assist you. Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

Take care now and have a splendid week ahead. Smiley Happy

DavidSMP
I am an HP Employee


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