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HP Recommended

Having issues with my Pavilion g7-2247us shutting down randomly. it powers back up but within the hour it powers off again. Ive reset the power options but no change. any suggestions would be appreciated.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 5/27/2014 3:00:34 PM
Event ID: 142
Task Category: (173)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: HP_PC
Description:
The system has rebooted without cleanly shutting down first. This error is caused because the system stopped responding and the hardware watchdog triggered a system reset.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>142</EventID>
<Version>0</Version>
<Level>1</Level>
<Task>173</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-05-27T19:00:34.457755800Z" />
<EventRecordID>24403</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>HP_PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="ResetReasonMask">0</Data>
</EventData>
</Event>

and

 

 

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 5/27/2014 3:00:34 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: HP_PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-05-27T19:00:34.426504300Z" />
<EventRecordID>24402</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>HP_PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>

1 REPLY 1
HP Recommended

Hi origlio,

 

It could be some dust or other factor causing overheating, and then the shutdown soon afterwards. Please follow as many steps as you can in the link below Smiley Happy

 

Troubleshooting an Overheating and Auto Shutdown Issue


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