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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
My laptop hangs up/ freeze in normal mode. Now I can only open it on safe mode. I was only copy pasting some files couple days ago when it happened. I have to hold the power button to turn it off. Got a blue-screen message:
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A problem has been detected and windows has been shut down to prevent damage to your computer.
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I already tried system restore and reformatted it twice.When I had it reformatted, my browsers were all gone.I also tried a Cleanbot troubleshooting procedure - doesn't work either. I'm using HP Pavilion dm4-1160us, windows 7 64-bit. Just last night I ran a primary hard disk self test and got the error hard disk 1 full (305).  
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HELP!!!!!!
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

04-22-201211:21 AM

Hello again,

 

   Do you know how to do a Windows System Scan? You know, click on and open your 'Computer Icon'  in safe mode, then right click the OS (C) Icon and drop down to and click Properties, click and open up the Tools tab and click Error Checking/Check Now, then check both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, click Start. After a few seconds the computer will state that it will do this at the next restart, click Yes and then close and exit everything by clicking OK and restart your laptop and let it do the entire Windows System Scan. This vital Windows System Scan can easily take upwards of two hours and cannot- repeat- cannot be interfered with or stopped whatsoever for any reasons, okay? Once the scan is done, your laptop will restart itself. Do not -repeat- Do not attempt this scan until the computer has been cleaned of bugs!

 This scan will also determine whether or not the hard drive is bricking.

 

 

 

 

If it were a rattler. . . .

 

View solution in original post

12 REPLIES 12
HP Recommended

Hello,

 

 

      It sounds as if you may have picked up a nasty virus. Please do a complete system scan with your antivirus, and the problem should be cleared up!

 

 

 

 

If it were a rattler. . . .

HP Recommended

tried doing that just now. didn't solve the problem. still can't open in normal mode.:smileysad:

HP Recommended

Hello again,

 

 

 

You did a complete and thorough scan on your OS drive. right?

 

Please goto the following website and do a full scan:

 

http://www.microsoft.com/security/scanner/en-us/default.aspx  

 

 

 

 

 

 

If it were a rattler. . . .

HP Recommended

I had perform Start-Up Test 

 

Memory Test - Passed

Smart Check - Passed

Short DST - failed

 

I think this is hard drive failure.. 

HP Recommended

04-22-201211:21 AM

Hello again,

 

   Do you know how to do a Windows System Scan? You know, click on and open your 'Computer Icon'  in safe mode, then right click the OS (C) Icon and drop down to and click Properties, click and open up the Tools tab and click Error Checking/Check Now, then check both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, click Start. After a few seconds the computer will state that it will do this at the next restart, click Yes and then close and exit everything by clicking OK and restart your laptop and let it do the entire Windows System Scan. This vital Windows System Scan can easily take upwards of two hours and cannot- repeat- cannot be interfered with or stopped whatsoever for any reasons, okay? Once the scan is done, your laptop will restart itself. Do not -repeat- Do not attempt this scan until the computer has been cleaned of bugs!

 This scan will also determine whether or not the hard drive is bricking.

 

 

 

 

If it were a rattler. . . .

 

HP Recommended

The SMART states the drive is okay. Please do the system scan and then do that below.

 It will tell you exactly what is wrong.

 

Please goto the following link and download Speedfan. Once downloaded, scanned, and installed and running, open up the Smart Tab and run all three hard drive tests. Please get back and post the results.

 

 

http://download.cnet.com/SpeedFan/3000-2094_4-1006​7444.html?tag=mncol;1#editorsreview

 

 

 

 

If it were a rattler. . . .

HP Recommended

I'll try that one

HP Recommended

Good, speedfan will tell you. If it isn't the hd, then do the system scan.

 

Quick qiestion: Did you drop yor laptop recently? If you did the sata cable might have come lose. 

 

 

 

 

If it were a rattler. . .

 

HP Recommended

Thank you so much! I think my laptop is up and running again!  Do I still have to download the Speedfan?

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