08-24-2011 09:03 AM
I am having an issue with my mouse pad freezing up. This occurs after a period of time when the computer hasn't been used. The only way I can un freeze it is to reboot the computer. I have a wireless mouse also. I have tried with and without the wireless mouse connected. Either way the mouse freezes up after a period of time without activity.
08-24-2011 01:39 PM
Could you please post complete product/model number of your Notebook? You can use link below to find this info
I am an HP employee!!
08-30-2011 11:26 AM
If the issue is just related to touchpad , download updated drivers from here .
Kindly ensure you uninstall drivers through Control Panel > Programs and Features , reboot the computer and then install latest one
If notebook feezes, when you are using an external mouse I would suggest you run a complete diagnostics on your Notebook.
Turn OFF the Notebook and once its powered ON, keep Pressing F10 to load BIOS screen of the Notebook. In this screen under Diagnostics, run the test on hard drive and memory. Post back the results here.
Also in startup menu there is an alternate way where you can run F2 (System Diagnostics). The instructions can be found at below link
I am an HP employee!!
08-30-2011 01:53 PM
Thanks for the response. I had done checked for updated drivers prior to submitting post to the forum. I have since found the solution. It wasn't the mouse freezing persay. It was windows freezing up. I read up on potential reasons and found that the add ons ( toobars ) associated with Internet explorer can cause these issues. I disabled all toobars except google. Once I had done this. I rebooted windows. I haven't had any isses with freezing since I took this measure. The issue came up when leaving windows up and idle for a long period of time. I used this same method to make sure the issue was resolved.
Agin thanks for your response.
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