my laptop will not start

[johnevans597]

I have an hp pavilion dv6, with windows 7.  It wont start properly, it says it can't start select startup repair or start normally

i select start normally then it goes straight into startup repair which cannot be interrupted.  Anybody able to help please?

[DavidPK]

Hi,

Shut down the notebook.  Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Bios option ( usually f10 ) and under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory.  Post back with the details of any error messages.

Note:  If the option to run these tests is not available in the Bios Menu, use the f2 diagnostic menu instead.

Can you also post back with the following details.

1.  The full Model No. and Product No. of your dv6 series notebook - see Here for a guide on locating this information.

2.  The full version of the operating system you are using ( ie Windows 7 64bit ).

Regards,

DP-K

[johnevans597]

Hi,

Serial no 5CH1361NLO

Prod no  LS249EA#ABU

dv6-6156ea

Memory test      OK

Hard disk           Hard disk 1 Quick (303)

Don't know whether it's 32 or 64 windows 7

Thanks

[DavidPK · Accepted solution]

Hi,

The 303 error code is a failure of the short Disk Self Test and would indicate that the Hard Drive is failing and needs to be replaced.  This is also consistent with the start-up issue you describe.

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.

If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

Regards,

DP-K

[frimax]

my pavilion g7 laptop can not boot. i need help please

[johnevans597]

Many thanks for your help, took it to repair shop, they confirmed this today.  Probably just buy new laptop.

[cladi]

My laptop says 303, so this means I need a new hard drive? How can I get one offline and install it myself?. Can any hard drive work? Or can I use a hard drive out of another laptop, but a new one? Does the operating system have to be the same as the laptop that I am installing it on? Any suggestions would help me big time thank you, anyone.