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Student
Posts: 1
Member Since: ‎04-13-2013
Message 1 of 3 (170 Views)

programs stopping and crashing

my hp laptop has started have problems. All the browsers and programs stop working orcrash shortly after they are opwned. Any ideas?

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Provost
Posts: 40,019
Member Since: ‎01-07-2009
Message 2 of 3 (168 Views)

Re: programs stopping and crashing

Without your providing the operating system name and type along with the complete product number or product name of your notebook it would be extremely difficult to make any suggestion.

 

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years. It is difficult to help you if we don't know which specific model you own..

Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.

Method #2:
Remove the battery and look in the compartment where the battery was installed. You should see a Service tag with printed part number and a product name. Please post the p/n (with all alphanumeric characters) here.  Also post the installed CPU type. (AMD or Intel)

service tag laptop.png


 

 

 

If you would like to say thanks, then click on the thumbs up icon next to the Reply button.

If I have helped you to resolve your issue or answered your question, please click the Options link in the post that helped you and then click on the "Mark as Accepted Solution " button
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Distinguished Professor
Posts: 2,840
Member Since: ‎11-17-2008
Message 3 of 3 (142 Views)

Re: programs stopping and crashing

Have you cleaned the temp files recently? Browsers may leave huge amount of temp files and when they reach the preset limit, or your disk is getting full, this may happen. I would try delete all temp files in your browser (use the delete temp file option in your browser). Then maybe run "diskclean", removing junk system temp files. If you need help on the cleaning, post what is your OS/version, which browser version, and info like free disk space etc.
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