7690M GPU = HP HORRIBLE DRIVER SUPPORT

[kyang2453]

how come mine says 600/800 mhz but its supposed to be like 725/900

[CJacksonLASD]

Resetting to factory defaults only really resets windows 7 options back to default settings, it doesnt clean up your cmos/boot directory on your harddrive which is where the drivers are installed.  The only way to reset that is by reformating, wiping the whole harddrive clean.  Usually repair centers use an external harddrive and it backs up your hard drive, then they will reformat your computer, and charge you $100+ for something you can do for free. 

Clock settings, make sure you are looking at the hardware settings on the catalyst control center.  Some 3rd party programs give you wrong numbers.  It could also be because your drivers are seeing your gpu as something else.  That all depends on what drivers you are using.  I recommend 12.2 preview at the moment.

[aplant92]

Hi again!
My laptop is only 1 and a half weeks old, so the repair center is doing it all for free here's to hoping whatever it is, they're able to fix it! Otherwise, I'll attempt your plan are you talking about clearing the recovery drives as well? Or just the main partition? Obviously clearing the recovery drive will result in a restore to factory defaults not working, but isn't this where all the drivers etc for a factory restore a kept? Perhaps I should just do a clean install of windows?

[kyang2453]

the ccc hardware also says 600/800 and then when i installed 12.2 i switched my gpu back to 6600-6700 gpu

[kyang2453]

it not i

[CJacksonLASD]

Wow i feel your pain, I am also so pissed that our laptops are crashing right out of the box.  Who knows their might actually be some crazy weird issues with our laptops.  If they will do it for free the go for it.  I am sure however all they will do is reinstall windows by formating the drive.  On my laptop, as soon as i got it, i hated that HP seperated the drive into 3 partitions.  First thing I did was delete the partitions to make my main partition larger then reinstalled windows, also to delete all their bloatware which I hate.

[aplant92]

Yeh it's pretty irritating to have the laptop playing up like this already, hoping it is actually a hardware issue that's discovered and fixed. Like I said, it freezes if left on the 7690m gpu after about 2-3 hours, I could just switch to YE intel gpu, but I don't like knowing that I could freeze my computer if left on the 7690m. I'm just keeping my fingers crossed they DO find my problem and DO solve it, as opposed to just saying they couldn't find anything, or just using some kind of bandaid fix!

[kyang2453]

do any of you guys know when the right driver software will come out?

[aplant92]

hey there kyang, 

I've read on a couple of forums people saying that a HP representative assured them new drivers would be out march-april, but I'm not sure about the integrity of those statements. I think it's unlikely that they'll release new drivers anytime soon, especially from what jackson has said!

[VENOMs7000]

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aplant92 wrote:

hey there kyang, 

I've read on a couple of forums people saying that a HP representative assured them new drivers would be out march-april, but I'm not sure about the integrity of those statements. I think it's unlikely that they'll release new drivers anytime soon, especially from what jackson has said!

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I is a shame that there is no actual customer to producer support. For example the question of when the new drivers will arrive?" I can not see any way of emailing the HP support an email asking this question.

All I found was option to talk to a representative of HP support of the chosen country, which is silly (what does he know) + the call costs a lot , for information that is not even valid.