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05-05-2012 07:57 AM
Bravo, CJ!! Although HP processed my exchange request and I was happy with it, I still believe what happened to you is simply unethical. I see that you try to contact populat PC magazines. I would also suggest that you get contact with some very popular computer websites. Tomshardware.com and Anandtech.com are two I regularly visit and I know both realy like this type of story. Heck, you could even try to get them to do an investigation piece on our issue. I have been reading Maximumpc for a long time. They used to have a watchdog program. Wonder if they still have a similar program but online now.
05-05-2012 09:18 AM
I'm with Sean on this: they did process my exchange, and I'm happy about that, and I had a positive experience with their merchandise return staff. But the way they've been treating you and others not lucky enough to get an exchange is downright criminal, and as Sean so precisely put it, unethical.
05-05-2012 09:33 AM
Will be definitly on your side and send out the emails to those big heads. No matter getting a good result or not, I've been feeling happy to fight with you guys.
05-05-2012 02:12 PM
I could not find an editors email, but I did post on Tomshardware and Anandtechs forum our issue to. Im just gonna keep posting and posting to warn people to never purchase an HP Computer.
05-05-2012 03:02 PM - edited 05-05-2012 03:03 PM
Just got done sending every email address a nice, professional, lengthy letter CJ! Here is to hoping that you and everyone else here outside the 21 day return window who is being left out in the cold, get the fair resolution you guys deserve regarding this issue.
05-05-2012 07:29 PM
Hey, guys, for a moment our thread was gone. I thought HP has gone so far to delete the whole thing. I was just sending CJ a private message about this. Now this thread is back, I guess I came to think of the worst a little too soon. Anyway, CJ, you gotta do what you gotta do, man. KEEP GOING.
05-05-2012 08:53 PM - edited 05-06-2012 07:33 AM
EDIT: @Handsome and Nice-Smelling HP Buddy-Cakes Who Have Awesome Muscles At the Beach:
What you have to understand is no one wants to spend time on this thread. No one wants to bash HP. The only thing those upset want is for the laptops, which we spent quite a bit of money to purchase from you, to work correctly. Any one of us could have gone down to Best Buy or Office Depot and bought some off-the-shelf "crap"top, but all of us skipped the middleman, and went directly to HP so we could custom order a very nice (read: expensive) laptop that could do everything we wanted it to. We all would rather spend time enjoying our machines than on this thread trying to support each other and help each other achieve a simple end goal of bringing the hardware up-to-date the way it should be. It is the responsibility of a GPU manufacturer to support its chipsets with drivers for a reasonable period of time after release. And since the 7690 is OEM in the laptops you sold us, it's up to you to make sure we get updated drivers from AMD. The AMD HD 7690M XT is still a relatively new, viable GPU in today's PC gaming world. It's not like any of us are asking for new drivers for a 128MB GPU that was released in 2003, and wouldn't even load something like RAGE or Metro 2033, let alone run them at a reasonable level (BTW, neither of these games run with the 7960, and given the GPU's specs vs. the games' requirements, they should work perfectly).
Just in case any HP support staff are reading this: there is nothing physically wrong with the Radeon GPUs, they simply are being supported by drivers so outdated, they keep many newer games from functioning correctly, if at all. Imagine opening your refrigerator to find salad dressing, and the only bottle that's there expired in 2010. You wouldn't use it, would you? Do you think it would work as advertised (i.e., make your salad taste yummy), or just serve to make you sick, which, I'll just guess, is not why you bought the dressing originally. Just because the GPUs are not "broken," does not mean there is not something wrong with them keeping them from operating correctly. For more information on the subject, please visit your local web link:
None of your customers who are stuck with these GPUs care whether the updates come from AMD or HP, but it is the responsibility of those involved to make sure they come. If these upset customer get either 1) updated drivers from AMD in the very near future, 2) hardware exchanges for a new laptop with an updated, frequently-supported GPU, or 3) a new GPU from NVIDIA (which are supported by NVIDIA, and which you now carry), you'll notice something really cool happen: the complaints will go away.
Think about it.
05-05-2012 10:24 PM
This may seem little bit off topic but... Did any of you had "sound jack" problems???
Like If you listen to something with your headphones for over 30min(movie, song) the PC will make a "hiccup" and start playing the sound on speakers?????
I tried to unplug the headphones in& out but till i restart pc again it wont recognise the headphones anymore.