7690M GPU = HP HORRIBLE DRIVER SUPPORT

[t1nm4n]

Thank you, I admit I have a flash of genius from time to time, but for some reason I think you might of been a little sarcastic, that being said, you might want to recheck what you said and get back to me, or ask your dad to do that for you. Oops, that might have been a bit mean, but needless to say, fixed mode does not disable drivers, those will still run whether or not the the Intel display adapter is set to priority or in a standby state, you have to do the run sysconfig startup and uncheck all intel drivers so that they don't startup. you could go into admin tools and then go through ever service to find anything intel related and check properties and disable them that way also, but until that is done they will load on startup and hence interfere with graphics. That being said, I did do all that, even went as far as going into device manager to disable Intel HD graphics, but I think I forgot to disable all the Intel drivers from loading at start up, needless to say, I had to load in safemode to get it to work again, been so long since I played with anything like this. If someone out there is willing to give it a try, there might be a way to fix the issue, or at least not have Intel graphics interfere with anything.

Oh to be clear, when you have it in fixed mode, and open CCC (Catylyst Control Center for those of you who are not up on the alphabet soup thing) can you change display resolutions? If so, then I made a big mistake somewhere and the Indian accented tech support guy actually got something right for once, if not, then Intel drivers have taken over various functions of your drivers, therefore Intel is to blame( just an idea HP, but blame Intel next time). Here might be a decent analogy most of you could understand, what would happen if you were driving a remote control car on freq. A and then someone else stood next to you with another remote on freq. A? it would be a fight over who has control of the car (just incase your not following the remotes are drivers, and the car is your computer), if one guy made no inputs to his remote the car would drive just fine with both remotes on, but if the other guy made any inputs things would get messed up again, so it's kinda like CCC is the original remote and intel is the second guy, sometimes everything is fine, but once the "Other Guy" gets an itchy finger it gets all messed up. Maybe that will clarify my idea of what is happening, either way it is not OUR "the end-users" fault these fine peices of machinery (maybe if I throw some nice wording out there Sunshine won't delete or edit my post). Maybe this might make it easier to understand what my idea fo what is going wrong, it's a combination of things and leave it at that.

So to all of you who are having issues, I wish you the best of luck getting it resolved, when I get my new"er" laptop we shall see if it will have the same problems, I really hope I'm wrong and will enjoy the great amounts of ridicule I shall receive then, I might even join in and give you some ammo to throw back in my face, but until then, be mature (as if I can't follow my own example, my bad) and leave the name calling to professionals.

[demon_edge]

So im getting the new ivy bridge with the nvidia 650m soon. it says I should recieve it by 5/11/12.

I really hope nvidia pulls through. I feel bad that other people who are out of the 21 day window got treated like "mis-informed" customers.

Honestly, HP has never understood our problem. 

They think that the games that we're having problems with is just a limitation of the card itself. They feel that we ARE getting the maximum performance out of the card and its our fault if we dont figure this out within 21 days

Maybe that really IS the answer. Maybe this card just flat out sucks.

Im giving hp 1 more chance to set this right. I dont want to spend close to a grand for something is is advertised as a "high performance pc" and spend EXTRA on the upgrade for the card for it to underperform on a 2-3 year old game and not even run a new game on high settings.

[XSILMARILSX]

OMG!!!!! Diablo 3 Launch next week!!!! i just want driver support for this GPU!!!! HP Pliz help us!

[TDWIG]

This is sad. Seriously considering returning my new dv6t now, it's a shame cause I really liked the laptop.

[CJacksonLASD]

Whats up guys, long time no see. {Content Removed}

If you have not done so all ready, please send an email to the following addresses. Make sure you note your computer model, gpu model, issue with computer and what tech support is telling you. Today I recieved a call from the Executive Customers Relations department at HP Corporate Headquarters in Palo Alto. They can go over the head of the Case Managers. I got their attention by emailing Emily  {Personal Information Removed}  Please make sure you at least email her. I am suppose to hear back from the Executive Customer Relations withing 48 hours to their view of our issue. What I am tired of hearing from people is that they have never heard of our issue before, like I am making it up that all users of the 7690m XT are having technical issues. Here are the email addresses again:

{Personal Information Removed}

@t1 First lay off the kid, he is one of us in the making hehe. Didnt really pick up any sarcasim from him. I did what you stated a while back to see if I can limit and test different senarios of drivers to see how to get our computer working its best. On Guru3d there are forums on how to completely disable a graphics card in switchable graphics. First I dont recommend it, I was able to entirely delete the intel off my HP, but was unable to reinstall the drivers, had complete hardware issues with constant BSOD. To fix that I had to reformat and reinstall windows from scratch. Dela is right, it is entirely driver related on our AMD 7690 only. In event viewer and afterburner you can log your intel and amd card, and you will see the card not selected is never activated. Second, since we all know now that different drivers affect game performance differently, then we know it is the wetware in the drivers that is flawed. I have spent a minimum of 20+ hours of trying over 10 drivers and done every benchmark known to man, while testing SWTOR, BF3, DIABLO BETA, BATMAN, STARCRAFT. I will put my computer knowledge to the test and say the issue is the drivers dont know what card we have. HP drivers are based on 2010 OpenGL shaders, while it has the most recent DX11. This is why OGL games lag or crash. The Catalyst 12.2 has more recent drivers involved, but it sees our 7690 as the 6700 generic, so its enacting only what the 6700 is allocated. I have looked everywhere for the specs of our so-called 7690m XT, but cant find any information on its architecture or even manufacturer. I would have to take apart my HP, but not wanting to do that in fears of voiding its warranty, just in case I need to use the warranty for any reason dealing with this issue. So, there is obviously a difference from our 7690 and the 6770 generic = discrepancies that is affecting our game performance. There is no way we as users can fix this, only a wetware engineer with the specs of our exact gpu can do. I still even question if we have a legit 7690 by the lower clock speeds and slower DRAM installed according to GPU-Z.

@t1 Also when you get your new laptop, I can not wait to hear how your tests go. Hopefully you can update directly from nvidia.com.

@dela: didnt find a good driver for Batman, 12.2 works, but go medium settings, disable aa, lighting and shadows.

@ TDWIG: If you are in 21 day window, return your computer. At a time I liked HP inovative design, however after owning this Dv7t, dealing with its issues, lack of driver support, and HORRIBLE customer service. I understand that computer manufacturers make mistakes on computer design, but to disrespect and brush off your customers the way they are is 100% wrong and any HP employee should feel horrible. That is not how you run a business that runs off customer support. Look into Alienware, they have some good priced ones with top of the line cards and i5 processor (you never really use the power of an i7 in gaming).

@XSIL: I am running through Diablo, it runs off 12.2, not on HP drivers. However I have to be on medium for constant frame rates (should be high based on game specs) and I have constant refreshing issues, not sure if its because its beta or the drivers. I think drivers because I have same issue in SWTOR. Gets very annoying after a while while your character dies while your stuck looking at the loading screen for 10-20 seconds.

I will pass on more information as it comes available.

[t1nm4n]

@ CL, glad to see your back for however long it may be this time, I may have been harsh on the kid, but the "genius" comment urked me the wrong way.

The BSOD might of been what happened when I tried to uninstall everythign Intel Gfx, can't remember, went through alot of scenarios at the time testing all fo your ideas and playing games to see what worked best, and that might have been when I went and installed Ultimate fresh, I bought retail copy of ultimate so I don't have to use whatever comes standard with a laptop, miss the good ole days when you end-user liscense didn't state the number of computers you could instal an OS on, now I guess it is 3 prior to any hardware upgrades.

I still think the Intel drivers takign over some system functions might have somethign to do with our issues, not all of them, and probably just somethign minor, but can you access screen resolutions through CCC? If not, then that might be something else we can bring up to HP, if we have Graphics set to fixed and are using Performance, then Intel drivers should not be operating, they have nothing to do, other than load when you go to battery power, if you have it set that way, I went through the power settings and made sure nothing changed from battery to plugged in, jsut incase there was an interuption in power while playing it wouldnt revert to Intel Gfx.

I too hope that all will be right with the world when the new laptop gets here, estimated ship date is 5/24 though, so some of the other guys should be receiving thiers sooner, maybe give us some ideas what to expect. As for being able to get driver directly through Nvidia, don't think it will happen, when you go to thier download section and look up drivers, they only list as high as the 635M, but that might be cause the 650M is so new, at least that's what I'm tellign myself now, at least HP has drivers listed for the DV7T-7000 series laptops which are the ones with Nvidia Drivers, and they have drivers released as recently as 4/24/12 for Nvidia and Intel, so I hope that will be good enough, and maybe more recent ones when I recieve my laptop.

Hey kid, sorry for the Dad comment, I'm just a lil jealous you have someone of an age that can probably help you with this, I sound liek a kid on the phone so I would imagine tech support doesn't take me seriously, Now if I sounded sean connery they might listen, lol.

It just hit me, I was reading some older post back from summer of 2010 that they were having the same issues with the ATI6770 when it came to OpenGL support, their issue was prior to a bios update that allowed them to choose from dynamic and fixed, but they also made the same comment about OpenGL support was lacking, thier packaged drivers had older OpenGL Drivers but they were unable to load drivers from teh manufacturer that had New OpenGL file support.

This might be more than some can undrstand, but remember when XP first came out, it some issues with all the background proccesses running while you were triing to play a game, (back then the issue was easy to fix, run a duel boot system adn keep 98SE for gaming) with SP1 this seemed to fix the problem, and so did increasing your ram, back in the day I was cheap and couldn't afford alot of ram, but I wonder since Intel isn't support the most recent OpenGL software that if other programs are runnign in the background that require it (and before anyone calls me stupid, I know this doesn't sound good but hear me out) might be causing some comflicts. I realize it makes this a driver issue only, but again I'm triing to not sound so stupid and argue my point that it's not only drivers, but Intel Gfx drivers causing the root of our problem.

Ok, chapter 12 of my novel is complete, any and all comments positive or negative are welcome, lol.

[egeek84]

yay my new laptop just shipped out!

[D3forfun]

Howdy, Gentlememn.  I got the same response from HP Excutive office today, but I missed the call because I was in a meeting.  They said they've received my email and will escalate a case manager to call me back, and look in to the problem.  I am actually excited about this result, which means maybe they might begin to take this graphic card issue serious.  

The only thing that makes me a bit nervous is that I am not a native speaker, and I am afraid that I will mess up explaining our problems to the manager.  Anyway I will try my best to tell the guy all the gaming issues we have had, and hopefully he will not just tell me to recover my laptop to its factory defult status.  I will keep you guys updated, and hope everything goes well for you all!

[t1nm4n]

@egeek

I'm jealous, lol

[moataz2812]

from intel

http://www.intel.com/support/graphics/sb/CS-031103.htm

and Amd

http://www.amd.com/us/products/technologies/switchable-graphics/Pages/switchable-graphics.aspx

it's Hp responsability to modify and enhance the way the laptop handle switchable graphics espicially for 7690m which is not mentioned in AMD page