Address a problem with your video device driver

[wal_dab]

Dear All

please find bellow : Windows error reporting

You received this message because a hardware device in your computer caused Windows to shut down unexpectedly and restart. This is a serious problem, commonly referred to as a "stop error" or "blue screen."

There are two things you can try to solve the problem. If the first option doesn't work, then try the second.

Install the most current device driver for your video card

Use Windows Update to check for and install updates.

Click Custom to check for available updates.

In the left pane, under Select by Type, click Hardware, Optional. Select the updates for your video device driver, click Review and install updates, and then click Install Updates.

Notes

• If there are no updated drivers listed by Windows Update, we recommend you contact the manufacturer of the video card for additional support. Let them know that you received an error for your video device driver and ask if product updates are available.

• If there are no updated drivers from Windows Update and you don't know the name of the video card manufacturer, we recommend you contact your computer manufacturer for additional information and support.

There are no update, how can i do the second step???

Thank You

[CherylG]

Which laptop model are you using?  Locating Model Number

[wal_dab]

hi

my labtop model is   

Compaq Presario CQ61-260EJ Notebook PC

thanks

[wal_dab]

please what to do next ??

every time i watch video blue screen coms and laptop restart

thanks

[wal_dab]

i can not download any update to fix this problem, so what to do ????