Adobe Flash Player doesnt download properly and I have no idea why.

[jdunlop3]

I have Windows 7 64-bit and it's a Windows HP Pavillion G6 Notebook PC.

I bought this brand new laptop about 4 months ago.  Everything was working fine, up until about 2 wks ago.  Then all of the sudden I couldnt watch videos on YouTube or elsewhere anymore...an error message would come up saying "update your flash player"....so I would download the newest version of Adobe...it would say "download complete"....but I still couldnt watch videos.  I would search for the program and it wouldnt appear.  I would go back on to the Adobe site, and the version that's on your computer is suppose to populate inside this box, well nothing ever populates for me.  But when I go into "Programs and Features", well there it is....I can delete it, but cant do anything else and have no idea why there is a problem or what it is...but I have seriously spent hours trying to rectifiy the situation...I am ptaying that someone has encountered the same situation, or knows how to correct this for me.

[DavidPK · Accepted solution]

 Hi,

Try the following.

First, download the Flash uninstall utility on the link below and save it to your Desktop.

Flash Player Uninstaller.

When the download has completed, close all browser windows and run the uninstaller.  After this has completed, restart the notebook.

Next, download and install Firefox and then using Firefox, download and install the latest version of Adobe Flash.  Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.

Close all browser windows before running the Flash installer.

Launch Firefox and see if videos play Ok in this browser - if they do, close Firefox, open Internet Explorer and click on the same Adobe Flash link above to get a prompt to install the ActiveX component.  When done, restart Internet Explorer.

Regards,

DP-K

[jdunlop3]

Thank you so very much DP-K! I have spent hrs and hrs on this, and no one at all has been able to help me find a solution (not even Adobe staff) or (HP chat representatives). I am grateful!!!
Be blessed
Jennifer

[DavidPK]

Hi Jennifer,

You're welcome and good to hear it's working

All the best,

DP-K