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01-07-2012 10:19 AM
When my laptop goes to sleep or hibernate and I try to wake it up it only comes with a black screen. I can heard the fan but nothing else works. The only way to bring it back is with the power button and left the laptop of for a few minutes. I update the bios as recommended in the HP tech support site but I still have the same issue. I also follow the steps of turning on the laptop without the battery but it seems that nothing works. My laptop has windows 7.
04-01-2012 08:50 AM
Is it actually frozen or the backlight dosen't come on. I get this problem frequently. Its just some hard ware defects that HP can't deal with.