Black Screen Problem in G62-361TX whenever I try to play online videos [ Edited ]

[solomon_ssa]

The problem is my laptop screen goes black when I watch videos online (YouTube videos), but the laptop appears to be on (the WIFI and Bluetooth lights next to the power button do not turn off). I restart my computer (holding down the power button to turn it off).

Same problem arises when I play HD MP4 video on windows media player. But WMP plays other normal videos without any problem.

Problem with Windows media player was there from the purchased date, I used to see error message like "Display Driver Stopped responding and recovered successfully" also no black screen at all,  from past 3 weeks I have the problem in viewing the YouTube video's. Now no error message at all, only I can see a black screen.

I have Windows 7 Ultimate (64 bit) and drivers are up-to-date.

When I search in the support forum I have got a suggestion like, so I removed the battery pack and power cord, then I hold the power button for 60 seconds, then I started my laptop. That time it seemed like solved but the problem occured after 3 days.

Please help me to get this problem solved.

[gatex]

last week i got the same problem twice on my g62, i got intel graphics, don't know how to solve this problem, but i think the reason is in heating the GPU. 

[solomon_ssa]

So how to solve this problem? Laptos is 3 months old. How to get support fro HP?

Can anyone please help...?

[Matt_Lo]

Hello soloman_ssa,

To get support from HP, call 1-800-HP-INVENT or visit www.hp.com/support for email and chat support. 

[solomon_ssa]

Thank you Matt,

Will try HP support.

[solomon_ssa]

I have solved one problem out of two. I have updated Internt Explorer from 8 to 9, that soved online video viewing problem. Still facing the same problem with Windows Media Player 12

[solomon_ssa]

Hi everyone,

GOOD NEWS!!

One problem got fixed and this proves "IT'S NOT AN HARDWARE ISSUE"

Update have been released for "AMD High-Definition Graphics Driver". It solved the black screen problem in viewing the online videos.

Released: 2011-02-18  

Version: 8.771.1.4000  

Compatibility: Microsoft Windows 7 (32-bit), Microsoft Windows 7 (64-bit)

Fix/Enhancement: - Fixes an issue where the system stops responding or displays a green screen when playing an online video.

Link: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-91552-1&lc=en&dlc=en&cc=us...

Positively waiting for a solution to Windows Media Player playback issue.

[solomon_ssa · Accepted solution]

OMG! I couldn't believe this!

I have updated my BIOS to the latest and after a long wait, many problems got solved.

Here is the quick link : http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-92552-1&lc=en&dlc=en&cc=us&...

I hope this will help many G62-361TX owners.

Wish you all the best!