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01-16-2011 03:44 AM - edited 01-16-2011 04:39 AM
The problem is my laptop screen goes black when I watch videos online (YouTube videos), but the laptop appears to be on (the WIFI and Bluetooth lights next to the power button do not turn off). I restart my computer (holding down the power button to turn it off).
Same problem arises when I play HD MP4 video on windows media player. But WMP plays other normal videos without any problem.
Problem with Windows media player was there from the purchased date, I used to see error message like "Display Driver Stopped responding and recovered successfully" also no black screen at all, from past 3 weeks I have the problem in viewing the YouTube video's. Now no error message at all, only I can see a black screen.
I have Windows 7 Ultimate (64 bit) and drivers are up-to-date.
When I search in the support forum I have got a suggestion like, so I removed the battery pack and power cord, then I hold the power button for 60 seconds, then I started my laptop. That time it seemed like solved but the problem occured after 3 days.
Please help me to get this problem solved.
Solved! Go to Solution.
01-16-2011 02:13 PM
last week i got the same problem twice on my g62, i got intel graphics, don't know how to solve this problem, but i think the reason is in heating the GPU.
01-18-2011 07:38 AM
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02-01-2011 04:42 AM - edited 02-01-2011 04:43 AM
I have solved one problem out of two. I have updated Internt Explorer from 8 to 9, that soved online video viewing problem. Still facing the same problem with Windows Media Player 12
04-17-2011 05:20 AM
One problem got fixed and this proves "IT'S NOT AN HARDWARE ISSUE"
Update have been released for "AMD High-Definition Graphics Driver". It solved the black screen problem in viewing the online videos.
Compatibility: Microsoft Windows 7 (32-bit), Microsoft Windows 7 (64-bit)
Fix/Enhancement: - Fixes an issue where the system stops responding or displays a green screen when playing an online video.
Positively waiting for a solution to Windows Media Player playback issue.
05-12-2011 10:35 AM
OMG! I couldn't believe this!
I have updated my BIOS to the latest and after a long wait, many problems got solved.
I hope this will help many G62-361TX owners.
Wish you all the best!