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05-14-2012 12:50 PM - edited 05-14-2012 12:51 PM
Not much info to go on here, but try this general fix.
Save this file of Power DVD10 to the desk top (or where ever you like) and run it from there, not from a temporary folder.
After it installs RESTART THE LAPTOP.
Load the Blu-ray by pressing the release button on the DVD/CD/Blu-ray drive drawer and let the movie load automatically WITH OUT opening Power DVD10.
Also, make sure that you actually have a Blu-ray reader _ 99.9% of the time there will be a Blu-ray logo on the front of the drawer and there will be two lenses clearly visible when the drawer is open, one for DVD/CD and a bluish one to read Blu-ray's
Another thing is to try cleaning the lens.