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12-29-2011 11:01 AM
Hi Bastiaan, I started trying to remove it but i got afraid of breaking it in the middle of the process. Do you have a picture of where is the webcam conector. I saw a lot of cables but didnt no what was the one.
01-03-2012 05:50 PM
I recently purchased a HP Pavilion dv7-6b55dx laptop and set it up and installed all of the updates and added virus protection. The built-in camera isan HP TrueVision HD. I won't say everything else works on the computer because of all of the other problems that other users have found with HP laptops, specifically this model. But for sure, the built-in camera does not work, even after checking that the driver is updated. The following is the hardware ID that you asked for. I don't know if this situation can be solved expediently, but if not, I will be returning this product for another brand. For a new product in this day and age with the kind of technological advances that have existed for even years, this is quite disappointing. I even wonder if you could recommend another brand that a layman user would find more user friendly.
thanks for any help you can offer.
01-03-2012 08:55 PM
I too have a DV7T-6000 series.
Just spent more than an hour with chat support doing downloads, removing USB Hubs, and re-booting.
I too was told to do a factory restore and that all would be ok!
That step was just to severe so I took precautions to preserve a perfectly working system.
Made a ghost image to a 2nd 1TB drive, to preserve the original.
Did a factory restore and No change, that elimated software.
Re-Inserted the original 1TB and booted. No luck.
Then I read these great posts !! I eliminated software, it had to be hardware.
Opened the top of the bezel and took a look. YEP the cable was not connected to the web-cam.
Connected it and now it works like advertised.
While I appreciate all the effort that was expended by support, it appears from multiple sites that this is a recurring issue and rather predictable.
I have a four year maintenace contract on the box but such a simple check saved HP hundreds in resources and my time coordinating a hardware tech to visit my home.
01-04-2012 09:32 AM
No Problem dude, just to bad HP doesn't react on any posts. Glad it worked for you. Just silly buying somthing brand new and have to open it up within a couple of hours to make it work. Next time MacBook !
Any of you guys know if its possible to run wifi without the "HP connection manager" cause thing gives me headaches.
01-04-2012 11:39 AM
Well, i guess my problem is different from yours. My webcam keeps getting on and off all the time. I guess my problem is something with the cables of the cam. I opened the bezel and it is connected. If the cam is working and I move the lid it stops working. I unplugged the cam so it won`t be bothering me with the annoying sound. But I really wanted to make it work well.
01-15-2012 11:54 AM
The white connector is really tiny and I almost missed where the it was slightly pulled out, so make sure you all look carefully at the connector before replacing the bezel.
01-16-2012 08:46 AM
Before a call, take a close look at the camera.
Mine was covered by a protective film.
Did not even see it till I ran my fingernail across it and noticed a ripple.
Removed the film, now quality is great.