Brand new Pavilion dv7, HP TrueVision HD webcam not detected

[vitor_vs]

Hi Bastiaan, I started trying to remove it but i got afraid of breaking it in the middle of the process. Do you have a picture of where is the webcam conector. I saw a lot of cables but didnt no what was the one.

[Bastiaan_Bos_NL]

Hi Vitor

here you go the bevel was kind of a tricky thing just be gentle it will work.

Hope this helps.

kind regards Bastiaan

[vitor_vs]

Well, I guess that your problem was different from mine. Opened it, tried to press the conector and nothing happened.

But thanks anyway.

[DrGreg63]

I recently purchased a HP Pavilion dv7-6b55dx laptop and set it up and installed all of the updates and added virus protection.  The built-in camera isan HP TrueVision HD.   I won't say everything else works on the computer because of all of the other problems that other users have found with HP laptops, specifically this model.  But for sure, the built-in camera does not work, even after checking that the driver is updated.  The following is the hardware ID that you asked for.  I don't know if this situation can be solved expediently, but if not, I will be returning this product for another brand.  For a new product in this day and age with the kind of technological advances that have existed for even years, this is quite disappointing.  I even wonder if you could recommend another brand that a layman user would find more user friendly. 

thanks for any help you can offer.

USB\VID_064E&PID_D281&REV_0110&MI_00
USB\VID_064E&PID_D281&MI_00

[arcsolar]

I too have a DV7T-6000 series.

Just spent more than an hour with chat support doing downloads, removing USB Hubs, and re-booting.

I too was told to do a factory restore and that all would be ok!

That step was just to severe so I took precautions to preserve a perfectly working system.

Made a ghost image to a 2nd 1TB drive, to preserve the original.

Did a factory restore and No change, that elimated software.

Re-Inserted the original 1TB and booted. No luck.

Then I read these great posts !! I eliminated software, it had to be hardware.

Opened the top of the bezel and took a look. YEP the cable was not connected to the web-cam.

Connected it and now it works like advertised.

While I appreciate all the effort that was expended by support, it appears from multiple sites that this is a recurring issue and rather predictable.

I have a four year maintenace contract on the box but such a simple check saved HP hundreds in resources and my time coordinating a hardware tech to visit my home.

[alaluts]

i followed what Bastiaaan did and it works! ty Bas!

[Bastiaan_Bos_NL]

No Problem dude, just to bad HP doesn't react on any posts. Glad it worked for you. Just silly buying somthing brand new and have to open it up within a couple of hours to make it work. Next time MacBook !

Any of you guys know if its possible to run wifi without the "HP connection manager" cause thing gives me headaches.

thank! 

[vitor_vs]

Well, i guess my problem is different from yours. My webcam keeps getting on and off all the time. I guess my problem is something with the cables of the cam. I opened the bezel and it is connected. If the cam is working and I move the lid it stops working. I unplugged the cam so it won`t be bothering me with the annoying sound. But I really wanted to make it work well.

[hprookie2012]

Thank you so much, Bastiaan. This really helped out.

The white connector is really tiny and I almost missed where the it was slightly pulled out, so make sure you all look carefully at the connector before replacing the bezel.

[sectrace]

Before a call, take a close look at the camera.

Mine was covered by a protective film.

Did not even see it till I ran my fingernail across it and noticed a ripple.

Removed the film, now quality is great.