Chipset driver update not allowed on HP Compaq 610

[PopeyeMK]

HP Compaq 610 NX550 (warranty expired)

Windows XP pro

Mobile Intel GM965 Express Chipset

The past 2 weeks I've experienced 2-3 bluescreens, and several graphics driver crashes. There've been no substantial changes to the system, no new software installations.

Microsoft problem reporting feedback advises video chipset driver upgrade. The driver available at HP.com product driver page is the one I already have installed. So, I downloaded Intel's latest driver - it is compatible with all sys-req's, but it won't install: "the driver is not validated for this computer; contact computer's manufacturer"...

I've had no use of HP's troubleshooting resources - either Compaq 610 isn't listed, or my country of residence (Macedonia) is not listed...

Now, other than this the notebook works fine, I have no other problems with it. It suits my needs perfectly and I don't plan on replacing it.

Anyone got the solution to this?

Thanks a lot.

[Paul_Tikkanen]

Hi:

See if the Intel video driver from the 6910p which has the same 965 chipset as your works.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

It has an older date than the one on your notebook's support page, but it is a newer version (6.14.10.5043 ).

Paul

[PopeyeMK]

Hi, Paul.

Thanks for replying so quick.

Unfortunately, the 6910p driver won't manually install either - my notebook "doesn't meet the minimum requirements".

I visited Intel's site again. What I got from the online system scan was the following:

Product DetectedIntel® GME/GLE 965 

Current Driver Installed6.14.10.5029

A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturerfor the latest driver for your computer. 

Basically, if HP doesn't make a customized updated driver available for download on time, the outdated notebook cannot keep up with the requirements of its software - regardless that its main configuration could otherwise easily sustain and work fine with such software.

So, at the moment I could either:

1. find a way to somehow error-free replace the customized driver with Intel's generic version (ultimately re-install the whole OS!...), or
2. wait, pray and hope for HP to upload a driver update, for a discontinued notebook model... (not likely, I think).

#1 is doable, of course, but it's a time-consuming, unnecessary effort compared to a normal regular driver update background process. It simply shouldn't be an option.

Thanks again, Paul.

Best regards.

P.S. I hope there'll be more interest in this, and hopefully someone with a simple solution will come by. Tnx.

[Paul_Tikkanen]

Hi:

Sorry that didn't work.

On HP updating the driver...I agree with you, defintely not likely, so don't count on that.

If you don't have a specific need to run XP, I would upgrade to Windows 7.

I like it much better than XP, and you can use the Intel drivers for it from the Intel site.

Best regards,

Paul