DV9000 Video Chip Failure; LCD not working & system will not boot

[Muthu]

Mine is a dv2700 but with the same problem. I did run up with the same issue of red-green-blue horizontal lines. The laptop got freezed couple of times (even i could see the laptop getting heated badly) . Now i cant see anything on the screen. Though i could hear the windows starting sound. When contacted HP they charge me $450 for board replacement which i can use to buy a new laptop. Unfortunately mine is just 15 months old system (out of warranty 2 months back ) and cant offord to get a new laptop or to replace board which is such expensive.

I looked for an option of replacing the board with local service ppl by just getting the motherboard from HP (part number : 460715-001) which still costs $370+ and also i saw an option of getting a exchanged motherboard for $173 from them (by sending the defective motherboard). 

Has anybody here fixed this problem. Please let me know how can i go about this. I dont want to spend more money on getting a new laptop

Thanks 

[DHight]

Unfortunately nobody has fixed the problem.  HP so far is refusing to recognize the chipset problem.  This should be a major recall because NVidia has admitted that they have produced a number of defective chipsets.   Dell and Apple had a major recall in July of '08.  HP should have recognized that these machines used same chipsets and that they would prepare for a recall.  No such luck.

In both US and UK, HP is getting a slew of posts a day in regards to this malfunction.  And I have not ran into one person who has had the problem fixed.

Be cautious about purchasing a new motherboard.  Most likely it will come with same chipset that will only last you up to 18 months.  In that time, the motherboards will be discontinued or support will be limited for those machines.

 See here... http://h30434.www3.hp.com/psg/board/message?board.id=Display&thread.id=939

As many can see, the forums are being bombarded with threads regarding this exact issue.

[zefiner]

I just wanted everyone to know that I had the same problems with my video card as are listed here. After my difficulty getting the hinge replaced...under warranty...I was really not hopeful about getting this problem fixed out of warranty. This computer has been nothing but problems. I called 866-671-7362 on 3/9/09

Told me that it was the motherboard and that my problem wasnot related to the nvidia settlement. I respectfully disagreed it was obviouslya video problem.  He then told me Ineeded to call Nvidia, he came back and said his supervisor was looking intothe problem. After about 10 minutes they offered to repair my computer at nocost.

Definetly my easiest interaction thus far with HP, and I am happy to have my computer repaired! 

[DHight]

What are they repairing it with? Did you find out if they will be replacing the chipset? or provide you a new motherboard with a different graphics chipset?   NVidia has already on the record stated these chips will last 18 months give or take.  So if I can be assured that my laptop would last me at least 5 years after the fix and after spending 1300 dollars on it.  I would be happy with the fix.  But like I have stated, nobody has offered that to me yet. 

[ArchChad]

I have a dv9500t and the video chip went bad two days ago.   I feel your pain.  I spent over $1,600 for this thing.   I'm an architect and I custom built this laptop to run AutoCad. Now, I know why DELL is an authorized seller of AutoCad products.

As long as I don't put any demands on the chip, the computer will not crash. Now, I have an over priced typewriter. I guess I'll will call HP tomorrow and may get the same run around as well. If I do, I will feel much better about calling DELL and ordering a new computer.

BTW...If you are in the architectural field, buy DELL.

[coolguy1985]

Same here with a nvidia 7600 geforce been calling hp a lot of times and all I get is your pc is out of warranty .

[funkytreo]

**bleep**!  Include me on this merry-go-round!

My paperweight:  

DV6000t

256MB NVidia GeForce GO 7400

Purchased August 2007

I just returned from a visit to my tech dude with the confirmation that my video card is corrupted. 

<text deleted>

This machine has been nothing but trouble.   I'm on hold with HP hoping they can swap out the motherboard (different chipset).

My next laptop purchase will not be an HP!

Good luck everyone!

Message Edited by WendyM on 04-22-2009 05:18 PM

[funkytreo]

Please Read!

I was able to get my HP DV6000t fixed! ( I was out of warranty and was not part of the Enhancement Warranty Program)

I called HP Support 3 times and got the same run around.  I decided to call NVIDIA Support and explain the situation.  They offered to conference call HP with me and explain the the manufacturers are required to fix/replace the motherboard/GPU if it is a GPU issue.

After waiting for an 30 minutes until a case manager was available HP in less than 5 minutes agreed to fix my GPU issue at no charge!  What a relief!  HP and NVIDIA you have restored my confidence in your brands.

One note:  They are replacing with another NVIDIA chipset since that is how my laptop is configured so that's the chance I take.  So it could crap out in 3 days or 18 months as I have seen in a few other posts but I'll take it for now.

Good luck and shoot me a reply if you need any more info!

[SarahL]

That was a BRILLIANT idea!  Thanks for sharing it with us.

I'll be on the phone with Nvidia first thing in the morning!!!

[Fulkram]

Count me in here guys, I have a very expensive doorstep at the momment.  how do I tell if its the GPU ofr the CPU thats failed.  My GPU looks like its not hard wired, If I remove it and reboot could I expect to see the bios screen come up if the CPU's are ok?

You help would be much appreciated.

Thanks.